Terms & Conditions — ez77 Platform Rules and Player Agreement

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the ez77 website accessible at https://ez77.io and all associated pages, features, and services operated thereunder.
• "We", "Us", "Our" refers to ez77 and its operating entity responsible for the Platform.
• "You", "Player", "User" refers to any individual who accesses, registers on, or uses the Platform.
• "Account" means the personal registered account created by a Player on the Platform.
• "Balance" means the total funds held in a Player's Account, inclusive of any real-money deposits and credited bonuses.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, free bets, or other incentive amounts credited to an Account by ez77.
• "Wagering Requirement" means the total monetary value of bets a Player must place before Bonus Funds become eligible for withdrawal.
• "BDT" means Bangladeshi Taka, the official currency of the People's Republic of Bangladesh, denoted by the symbol ৳.
• "Prohibited Jurisdiction" means any country or region from which access to real-money gambling services is restricted or prohibited under applicable local law.
• "KYC" (Know Your Customer) means the identity verification process through which ez77 validates a Player's identity and age in compliance with our internal policies.

2 Acceptance of Terms

By accessing the Platform, creating an Account, making a deposit, or placing any wager, you unconditionally accept these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease use of the Platform and close your Account.

These Terms & Conditions constitute a legally binding agreement between you and ez77. They apply to all use of the Platform including, without limitation, sports betting, live casino, slot games, crash games, and any other product or service offered through ez77.

ez77 reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically. Material changes will be communicated via on-Platform notification or email where a registered email address is held on file.

3 Eligibility

To register and maintain an Account on the ez77 Platform, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. The Platform is strictly prohibited for individuals under 21. ez77 operates a zero-tolerance policy with respect to underage gambling.
• You must be a natural person (not a corporation, partnership, trust, or other legal entity) accessing the Platform for your own personal, non-commercial recreation.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction of residence.
• You must not be a resident of, or accessing the Platform from, any Prohibited Jurisdiction in which online gambling is unlawful.
• You must not be registered on any self-exclusion list maintained by ez77 or any third-party responsible gambling scheme to which ez77 is a party.
• You must not be an employee, director, officer, contractor, or immediate family member of an employee of ez77 or any of its affiliated entities, game providers, or payment partners.

ez77 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued photo identification, proof of address, and proof of the payment method used. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension and withholding of pending withdrawals pending investigation.

4 Account Registration

Each Player is permitted to hold one Account only on the ez77 Platform. The registration of multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms & Conditions.

4.1 Accuracy of Information

You are required to provide accurate, complete, and current information during registration and at all times thereafter. This includes your full legal name, date of birth, residential address, mobile number, and any other details requested during the registration or KYC process. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate Account closure.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your Account credentials with any third party. ez77 will not be liable for any loss or damage resulting from unauthorised access to your Account where you have failed to maintain adequate security over your credentials. You must notify ez77 immediately if you suspect any unauthorised access to your Account.

4.3 Account Verification (KYC)

ez77 may require identity verification before processing withdrawals or at any other time deemed necessary. Acceptable identification documents include a valid National Identity Card (NID), passport, or driving licence. Proof of address may be satisfied by a recent utility bill, bank statement, or official correspondence dated within the past three months. Players who fail to complete KYC verification within a reasonable period specified by ez77 may have their Account suspended and pending transactions held.

5 Deposits & Payments

All financial transactions on the ez77 Platform are denominated in Bangladeshi Taka (BDT / ৳). ez77 accepts deposits via the following payment methods: bKash, Nagad, Rocket, and Upay.

5.1 Minimum and Maximum Deposits

Minimum and maximum deposit limits are displayed within the Cashier section of the Platform and may be amended by ez77 from time to time. Current indicative limits are set at a minimum of ৳200 per transaction. Maximum deposit limits vary by payment method and player account tier.

5.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to a Player's Account balance within minutes of successful payment confirmation. ez77 does not accept deposits from third-party accounts. The payment method used for deposits must be registered in the Player's own name and must match the details held on the Player's ez77 Account.

5.3 Failed or Disputed Transactions

If a deposit transaction fails to credit to your Account, you must contact ez77 support with proof of transaction (screenshot or transaction reference number from the relevant mobile financial service). ez77 will investigate and rectify confirmed failed transactions within a reasonable timeframe. Chargebacks initiated without prior contact with ez77 support may result in Account suspension.

6 Withdrawals

Players may request withdrawal of their real-money balance (excluding uncleared Bonus Funds) at any time, subject to the conditions set out in this section.

6.1 Withdrawal Processing Time

ez77 targets withdrawal processing within 15 minutes of a verified withdrawal request for standard transactions to bKash, Nagad, Rocket, and Upay wallets. Processing times may be extended in cases where additional verification is required, during periods of high transaction volume, or where a withdrawal request triggers a manual review under our fraud prevention procedures.

6.2 Withdrawal Method Matching

Withdrawals will be returned to the same payment method used for the most recent qualifying deposit. Where this is not technically possible, ez77 will process the withdrawal via an alternative method following satisfactory verification of the Player's identity and wallet ownership.

6.3 Withdrawal Conditions

• A minimum withdrawal amount of ৳500 applies per transaction.
• Players must have completed all applicable KYC verification steps before a withdrawal is processed.
• Bonus Funds that have not met the applicable Wagering Requirement are not eligible for withdrawal and will be deducted from the withdrawal amount.
• ez77 reserves the right to request additional verification documentation before processing any withdrawal deemed to require enhanced due diligence.

7 Bonuses & Promotions

ez77 offers various promotional incentives to new and existing players. All bonuses are subject to specific promotional terms which are published alongside each offer. In the event of any conflict between a specific promotion's terms and these General Terms & Conditions, the specific promotion terms shall prevail with respect to that promotion only.

7.1 General Bonus Conditions

• Bonuses are available to eligible players aged 21 and above only.
• One welcome bonus per player, per household, per device, and per IP address.
• Bonus Funds must be wagered the specified number of times before any withdrawal can be made from the associated balance.
• Bonuses not used within the specified validity period will expire automatically without replacement.
• ez77 reserves the right to withdraw any promotional offer at any time without prior notice, provided that ongoing wagers at the time of withdrawal are honoured.
• Bonus abuse — including but not limited to wagering patterns designed to exploit bonus terms, matched betting using bonus funds, or use of multiple accounts to claim the same bonus — will result in forfeiture of bonus and associated winnings, and may result in Account suspension.

8 Betting Rules

All sports bets placed on the ez77 Platform are subject to the specific sport and market rules published within the Platform's Sports Betting section. General betting rules applicable to all markets include the following:

• Bets are accepted at the odds displayed at the time the bet is confirmed by the Player and accepted by the system. ez77 reserves the right to void bets placed on clearly erroneous odds.
• Minimum and maximum stake limits apply per market and are displayed at the time of bet placement.
• In-play betting markets are offered subject to availability. ez77 reserves the right to suspend in-play markets at any time without notice.
• In the event of a match abandonment, void, or postponement, bets will be settled in accordance with the specific sport rules applicable to that market.
• Results are determined by official governing body data where available. For cricket markets, the official ICC, BPL, or BCCI result as published shall be the definitive source.
• Bets cannot be cancelled or amended after they have been accepted by the system, except where ez77 expressly offers a cash-out feature for the relevant market.

9 Casino Game Rules

All casino games available on the ez77 Platform — including slots, live dealer games, and crash games such as Limbo and Blocky Block — are governed by the individual game rules provided by the respective game studios and providers. Game providers whose titles appear on the Platform include but are not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

All casino games use certified Random Number Generator (RNG) technology or live dealer mechanics, as applicable to the game type. The theoretical return-to-player (RTP) percentage for each game is available within the game's information panel. ez77 does not manipulate game outcomes and operates solely as a distributor of games supplied by its licensed provider partners.

In the event of a technical malfunction during a game round, the affected round shall be voided and any stake placed on that round refunded to the Player's Account. Winnings generated during a demonstrably malfunctioning game session are void and will not be paid.

10 Prohibited Conduct

The following conduct is strictly prohibited on the ez77 Platform. Any Player found to be engaged in prohibited conduct is subject to immediate Account suspension, forfeiture of balance, and reporting to relevant authorities where required:

• Registration or use of the Platform by individuals under the age of 21.
• Creation of multiple Accounts for the purpose of obtaining additional bonuses or circumventing limits.
• Use of software, bots, scripts, or automated systems to interact with the Platform or gain an unfair advantage.
• Collusion with other players to manipulate game outcomes or exploit bonus structures.
• Exploitation of software bugs, errors, or vulnerabilities. Any Player who discovers an error must report it to support immediately and must not exploit it.
• Money laundering, structuring of transactions, or any use of the Platform to facilitate financial crime.
• Providing false, misleading, or fraudulent information to ez77 at any stage of the registration, KYC, or withdrawal process.
• Any conduct that disrupts the proper functioning of the Platform, including denial-of-service attacks or attempts to access system infrastructure.

11 Account Suspension & Closure

ez77 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspicion of fraud, money laundering, or other criminal activity.
• A valid self-exclusion request from the Account holder.
• Receipt of a court order, regulatory direction, or law enforcement request requiring Account restriction.
• Prolonged inactivity (an Account with no login activity for a continuous period of 12 months may be classified as dormant).

Where an Account is closed following a breach of these Terms, ez77 reserves the right to withhold any balance held in the Account. Where an Account is closed at the Player's own request for reasons unrelated to a breach, any verified real-money balance (net of uncleared Bonus Funds) will be refunded to the Player's registered payment method following satisfactory identity verification.

12 Responsible Gaming

ez77 is committed to promoting safe and responsible gambling. We provide a suite of player protection tools accessible from the Account settings panel, including:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Session Time Limits: Receive alerts and automatic session termination after a set period of gameplay.
• Cooling-Off Periods: Take a short break from gambling by temporarily suspending access to your Account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently close your Account and block re-registration for a minimum period of 6 months or indefinitely. Self-exclusion takes effect immediately upon request.

If you believe that gambling is having a negative impact on your finances, relationships, or mental health, we encourage you to contact our support team immediately. Our 24/7 support staff are trained to assist players in accessing the appropriate protective tools. For players aged 21 and above, responsible play means setting limits before you play, not after.

For further information, please visit the Responsible Gaming page on this Platform.

13 Intellectual Property

All content on the ez77 Platform, including but not limited to the brand name, logo, website design, software, text, images, graphics, and game interfaces, is the intellectual property of ez77 or its licensed content suppliers. No portion of the Platform may be reproduced, distributed, modified, or commercially exploited without the prior written consent of ez77.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio and is licensed to ez77 for distribution on the Platform. Players are granted a limited, non-exclusive, non-transferable licence to access Platform content for personal, non-commercial use only.

14 Limitation of Liability

To the fullest extent permitted by applicable law, ez77's aggregate liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

ez77 shall not be liable for: (a) any loss of profits, revenue, data, goodwill, or business opportunity; (b) any indirect or consequential loss; (c) any losses arising from interruption, suspension, or termination of Platform services due to technical failure, maintenance, or circumstances beyond our reasonable control; or (d) any losses arising from a Player's reliance on information or content displayed on the Platform.

Gambling involves financial risk. ez77 does not guarantee any winnings. Players acknowledge that they may lose some or all of the funds they deposit on the Platform and that this risk is accepted voluntarily.

15 Privacy

The collection, storage, processing, and use of your personal data by ez77 is governed by the ez77 Privacy Policy, which forms part of these Terms & Conditions by reference. By creating an Account, you consent to the processing of your personal data in accordance with the Privacy Policy. A copy of the Privacy Policy is available at /privacy-policy.

16 Amendments to These Terms

ez77 reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised Terms will be published on this page with an updated effective date. Where changes are material, ez77 will endeavour to provide advance notice via on-Platform notification or email. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you object to any amendment, your sole remedy is to close your Account and cease use of the Platform.

17 Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with applicable law. In the event of any dispute arising from or in connection with your use of the ez77 Platform, we encourage Players to contact our support team in the first instance so that the matter may be resolved amicably and without delay.

ez77 will make every reasonable effort to resolve disputes fairly and promptly. Where a dispute cannot be resolved through direct negotiation with the support team, the matter may be referred to an appropriate alternative dispute resolution body as notified to the Player at the relevant time.

18 Contact Information

If you have any questions regarding these Terms & Conditions, wish to exercise any right described herein, or need to report a potential breach, please contact the ez77 support team using the following details:

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

All formal legal correspondence must be directed to the email address above. ez77 does not accept service of legal process via WhatsApp or live chat. Responses to formal legal correspondence will be provided within a reasonable timeframe.